Reference

Understand Your Rights on moodswing

This page covers the legal terms that govern your use of moodswing, including how we handle your account data, what applies in your region, and where to reach us when you have questions.

Account TermsPrivacy PolicyData RetentionCookie UseContact Rights

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ACCOUNT SECURITY

How We Protect Your Data and Account

Security and transparency sit at the core of how moodswing manages your information. Here is what we do in practice across the four areas that matter most to your account.

Data Handling

Account details and transaction records — including DANA, OVO, and GoPay activity — are stored with encryption at rest. We do not sell personal data to third parties under any circumstance.

Cookie Policy

We use session and analytics cookies to keep your lobby state and improve page performance. You can review and adjust cookie preferences from the settings panel inside your account at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, lock your account instantly from the security tab and contact live chat.

Data Retention

We keep your account and transaction data for the period required by applicable regulations. Once that period ends, data is deleted or anonymised. You can request a copy of your data at any time via the Help Centre.

How Our Legal Terms Apply to You

moodswing Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

moodswing operates under terms designed for Indonesia's mobile-first environment. When you open an account and connect a wallet — whether DANA, OVO, or GoPay — you agree to the conditions set out here. These terms cover how your account is created, how transactions are recorded, and

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what happens if a dispute arises. Availability of the platform depends on local law and the region you access from; we do not make representations about legality in jurisdictions outside eligible areas. Your account data is processed in line with our privacy policy, and transaction records
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tied to DANA, OVO, or GoPay deposits are retained for the period required under applicable regulations. We update these terms when our services change, and we notify you through your registered account contact. If you continue using the platform after an update, that counts as acceptance.
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For any clause you find unclear, our support team is reachable around the clock — details are in the section below. Players in Semarang and across Indonesia can access the full policy text from the account settings menu at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT

Reach Us About Policy Questions

Have a question about your rights, a data request, or a clause in our terms? Our support team handles legal and account queries around the clock. Choose the channel that works for you — live chat is the fastest path for urgent account matters.

Live Chat Open the chat widget from any page on moodswing. Available around the clock for account, policy, and data queries — responses typically come within minutes.

Email Support Send detailed legal or data-access requests to our support address. We aim to respond within one business day and keep a written record of every exchange.

Account Help Centre Find policy documents, cookie settings, and data-request forms directly inside your account dashboard — no need to contact support for standard document access.

Common Questions About Our Terms

These are the questions we hear most often about legal terms, data rights, and account policies on moodswing.

Access depends on local law and is available only in eligible regions where the platform is permitted. Check your local regulations before opening an account.

Log in, go to the Help Centre inside your account dashboard, and submit a data-access request form. We process requests and respond within the timeframe required by applicable rules.

We record the transaction amount, timestamp, and wallet reference for each DANA or OVO deposit. This data is used for account verification and kept for the period required by regulation.

Submit a deletion request through the Help Centre. Note that some data tied to financial transactions must be retained for the legally required period before it can be removed.

We notify you via your registered contact when terms change. Continuing to use the platform after the update date counts as acceptance of the revised terms.

Reach our support team via live chat or email with your transaction reference. We investigate and respond in writing, keeping a record of the full exchange for both parties.

Understand Your Rights on moodswing

How We Protect Your Data and Account

Data Handling

Cookie Policy

Account Security

Data Retention

Reach Us About Policy Questions

Common Questions About Our Terms

01 Can I access moodswing from anywhere in Indonesia?

02 How do I request a copy of my personal data?

03 What data does moodswing collect when I deposit via DANA or OVO?

04 How do I ask for my account data to be deleted?

05 What happens if the legal terms are updated?

06 Who do I contact if I have a dispute about a transaction?

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