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How moodswing Handles Your Personal Information

Your account data, wallet activity, and payment details — including transactions through DANA, OVO, and GoPay — are handled with clear rules about what we collect, why we keep it, and how long it stays.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data policyYour right to access or delete data

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PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data access, correction, or deletion request to our privacy team by email. We aim to respond within the timeframe required by applicable law in your region.

Live Chat

Open the live chat window from your account dashboard to speak with our support team about any privacy concern — available around the clock for account holders.

Account Settings

Some data preferences — including marketing contact opt-outs and cookie choices — can be managed directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data Security

Account passwords are hashed and never stored in plain text. Sessions are protected with SSL encryption, and any login from an unrecognised device triggers an OTP verification step before access is granted.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust non-essential cookie preferences from the cookie banner or your account settings at any time.

Retention and Deletion

When you close your account, personal identifiers are removed from active systems within the period set by applicable law. Transaction records tied to DANA, OVO, or GoPay may be retained longer where financial regulations require it.

Data Access Requests

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies — contact our privacy team by email or live chat.

What This Privacy Policy Covers

moodswing Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on moodswing, we collect the information needed to run your wallet, process deposits and withdrawals, and keep your session secure. This includes your registered name, email address, phone number, and the payment method you connect — whether that is DANA, OVO,

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or GoPay. We also log device identifiers and session data each time you access the lobby from your mobile browser, so we can detect unusual login attempts and protect your account balance. We do not sell your personal data to third parties. Data shared with payment
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processors like DANA, OVO, and GoPay is limited to what those rails require to complete a transaction. Retention periods vary by data type: active account data is kept while your account remains open; transaction logs are held for the period required under applicable law in eligible
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regions. Where local law governs data handling, those rules take precedence. Access to this platform and the protections described here depend on local law and are available only where permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on moodswing

Here are the questions we hear most often about how personal data works on this platform — from what we collect at sign-up to how you can request changes to your account record.

We collect your name, email address, phone number, and the payment method you register — DANA, OVO, or GoPay. Device identifiers and session logs are also recorded each time you access the lobby.

We share only what payment processors require to complete a transaction. We do not sell your data. No personal information is passed to advertisers or unrelated third parties.

Payment data is transmitted over SSL-encrypted connections. Only the details each payment rail needs to process your deposit or withdrawal are shared with that provider — nothing beyond what the transaction requires.

Active account data is retained while your account is open. After closure, personal identifiers are removed within the period required by applicable law. Financial transaction logs may be kept longer where regulations require it.

Yes. Contact our privacy team by email or live chat to request a copy of your data, correct inaccurate details, or ask for deletion where no legal retention obligation prevents it.

Non-essential cookies can be turned off from the cookie banner shown on your first visit, or adjusted later inside your account settings. Essential session cookies are required for the lobby to function correctly.

How moodswing Handles Your Personal Information

Reach Us About Your Data

Email Support

Live Chat

Account Settings

How We Protect and Manage Your Account Data

Data Security

Cookie Use

Retention and Deletion

Data Access Requests

Common Questions About Your Data on moodswing

01 What personal data does moodswing collect when I open an account?

02 Does moodswing share my data with third parties?

03 How are my DANA, OVO, and GoPay transactions kept private?

04 How long does moodswing keep my account data?

05 Can I request a copy or deletion of my personal data?

06 How do I manage cookie preferences on moodswing?

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