Reference

Understand Your Rights Before You Play

These terms set out how your moodswing account works — what we expect from you, what you can expect from us, and how payments through DANA, OVO, and GoPay are handled.

Account eligibility appliesDANA · OVO · GoPay coveredIndonesia-region accessSubject to local law

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What These Terms Actually Cover

moodswing Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on moodswing, you agree to the conditions below. These terms govern account registration, wallet activity, deposit and withdrawal processing via DANA, OVO, and GoPay, and how disputes are handled. We may update these terms when our services change — continued use of

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your account after an update means you accept the revised version. Access to the platform is conditional on eligibility under the laws of your region; if local law restricts online gaming services where you are located, these terms do not grant you a right to access.
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Your account is personal and non-transferable. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. We reserve the right to suspend or close accounts that breach these conditions, including accounts found to be operating under false identity
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or sharing access with third parties. Transactions processed through local e-wallets — DANA, OVO, GoPay — are subject to the terms of those payment providers in addition to ours. Players in Semarang and other supported Indonesia regions can reach the lobby where access is permitted under
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local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT & HELP

Reach Us About Your Terms Questions

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. You can contact us through live chat directly inside the lobby, or via email for written records of your query.

Team online

Live Chat

Open the chat icon inside your account lobby for real-time help with terms questions, account access issues, or payment disputes via DANA, OVO, or GoPay.

Email Support

Send a written query to our support address for account-related terms concerns. We aim to respond within one business day and keep a record of all correspondence.

Account Help Centre

Check the help section inside your account for answers on wallet verification steps, withdrawal conditions, and how our terms apply to your specific account type.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and data handling are built into how moodswing operates day to day. We use SSL encryption across all account pages and payment flows, including DANA, OVO, and GoPay transactions. We do not share your personal data with third parties outside of what is required to process your payments or comply with applicable law. You can request a review of the data we hold on your account by contacting support through live chat or email.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request details of what we hold.

Cookie Policy

Our site uses cookies to keep your session active and remember your lobby preferences. You can manage cookie settings through your browser at any time without losing your account.

Account Security

Two-step verification is available on your account. We recommend enabling it via your account settings to protect your wallet and transaction history from unauthorised access.

Data Change Requests

To update or correct personal information on your account, contact support via live chat or email. Identity verification may be required before changes are processed.

Common Questions About These Terms

Real questions from account holders about how our terms work in practice — covering eligibility, payments, data, and how to get help.

Account registration is open to individuals who meet the eligibility criteria under local law in their region. Access depends on whether online gaming services are permitted where you are located.

Yes. Deposits and withdrawals via DANA, OVO, and GoPay are covered by these terms alongside the individual terms of each payment provider. Both sets of conditions apply to your transactions.

We will notify you of material changes via your registered account. Continuing to use your account after the update takes effect means you accept the revised terms as they stand.

Contact our support team via live chat or email to request account closure. Outstanding wallet balances must be withdrawn before closure is finalised, subject to verification.

We hold the personal and payment information you provided at registration, plus transaction records. You can request a summary of this data by contacting support through your account.

Raise a dispute through live chat or email support. We review all account and payment disputes and aim to respond with a resolution within a reasonable timeframe.

Understand Your Rights Before You Play

Reach Us About Your Terms Questions

Live Chat

Email Support

Account Help Centre

How We Protect Your Account and Data

Data Retention

Cookie Policy

Account Security

Data Change Requests

Common Questions About These Terms

01 Who can open an account on moodswing?

02 Can I use DANA, OVO, or GoPay under these terms?

03 What happens if these terms are updated?

04 How do I close my account?

05 What data does moodswing hold about me?

06 Who do I contact if I disagree with a transaction or account decision?

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